- Data Network Operations: responsible for
the design, installation, and operation of the Campus Data Network. In addition
to maintaining the network infrastructure and Yale's link to the Internet, we
install and support departmental and individual connections to the Campus
Network.
- Faculty Support Program:
provides baseline access and support to teaching faculty in academic
departments for computing related issues.
Program goals are to provide two levels of basic
assistance to faculty in the Arts and Sciences:
1. Support to departments, and, within that context, to individuals in
planning, purchase, and installation of computer
equipment, and 2. Ongoing computing support to faculty within the
department's plan.
- MAIL:
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- Eudora Help:
Eudora is
a program used to send and read electronic mail. It differs from Pine in that
it is an offline mail reader. This means that Eudora takes electronic mail from
a remote computer and saves it on a local disk. Less time is spent online,
reducing the load on the server. Eudora also has a convenient point-and-click
interface, making it easy to use. If you normally check e-mail from a single
computer (such as the one in your room), you should use Eudora.
- IMAP: In addition to mail
folders stored locally in users' home directories (typically in the mail
subdirectory), Pantheon now provides additional space on the Post Office
machines for mail storage. By storing mail to the remote IMAP folders users may
free up space in their home directories and use it for other files. Information
is available about using
PINE and IMAP.Also, remote folders can be accessed with desktop IMAP mail clients such as
Netscape Communicator (Note for Netscape Communicator users: always use the
latest version of Communicator, 4.03 or above; earlier versions' mail modules
contained several bugs). IMAP mailboxes make it possible to store folders that
are accessible from any IMAP client from any location on the Internet.
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- Pantheon Help: The Pantheon is a
complex of several machines that together provide email, Web publishing, file
service, and general-purpose Unix computing for the Yale community. This HELP
site offers information about Pine, printing, restoring deleted files, tips and
tricks, etc. Also includes directions on how to mount your Pantheon account from any windows machine.
- Network Software Download Site:
Yale provides a web site for downloading the most recent versions of supported
network applications. Students may wish to visit the Network Software site to
ensure they are taking advantage of the most recent software available.
- TSM: Information Technology Services
(ITS) now offers to faculty and staff a new, convenient, cost-effective
way to
backup and restore data on desktop and laptop computers.
-
User Accounts: User Accounts activates
and/or creates NetIDs, changes passwords, sets up email accounts and a variety
of remote access accounts.
- Workstation Support Services:
provides Tier 2 level support designed to complement and supplement your
local/resident technical staff by providing the additional
expertise, training, organization, and management required to meet the
needs of the computing environment. WSS provides expertise across a range of
operating systems (Unix variants and NT) on a wide
variety of platforms. WSS offers a range of
services from basic support through complete management of your computing
environment.
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